Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Orders take an average of 2-3 business days to be processed and we ship within 4-5 business days. 
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $50 will have free shipping.
• Orders $50 and under will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.  

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 14-day Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 14-day Return & Exchange Policy from the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email mothernurturetea@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

^{Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method the for goods - we will ship your package.}

Make sure to keep your tea stored in an environment that is room temperature, dry, and not exposed to light, heat, or humidity. Teas can stay fresh for about a year and a half if stored properly. 

Any discount codes during sales/promotions can be entered at the checkout page near the order total. 

Caffeine content is located in the description of each tea blend and based on four different categories: none, low, medium, and high. Caffeine content will vary based on each tea blend and the origin of the tea.